FAQ
Product Information
Where can i purchase a Neuwborne bottle?
Neuwborne the label is available worldwide online via www.neuwbornethelabel.com.au
To find your nearest stockist or to be considered as a stockist for Neuwborne the label visit our stockist Page.
Does Neuwborne offer a warranty on its bottles?
At Neuwborne The Label, we proudly offer a one-year warranty on our thermos bottles. This warranty covers manufacturing defects but excludes damage caused by normal wear and tear. Minor scratches, dents, or cosmetic imperfections that do not affect the bottle’s functionality are not covered.
Please note that the bottle’s ability to maintain temperature depends on the vacuum insulation between its double stainless-steel walls. Any impact, such as a drop, may compromise this insulation and reduce performance. Unfortunately, such damage is not covered under our warranty.
If you receive a faulty bottle, please email a video of the fault along with your order number to hello@neuwbornethelabel.com.au - Our team will promptly review the issue and provide a replacement or an alternative resolution as deemed appropriate.
Shipping, Returns & Exchanges
What is the shipping policy?
View our shipping policy.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For more information, view our shipping policy.
What is the return policy?
View our return policy.
Washing and Care
Can I use the Neuwborne bottle to store breastmilk or formula?
Do not place breastmilk or formula in the bottle. It is designed specifically for water only.
For more information, view our care instructions.
Can i wash the smart lid?
DO NOT submerge the smart lid in water as it is not waterproof, instead, wipe it down with a damp cloth for cleaning.
For more information on caring for your Neuwborne bottle view are care instructions.
Is the Neuwborne bottle dishwasher safe?
Never place the bottle or smart lid in the dishwasher, as they are not dishwasher safe.
Always hand wash the bottle using mild soap and warm water to maintain cleanliness and prevent residue buildup. Avoid harsh chemicals or abrasive materials that may harm the thermos.
For more information, view our care instructions.
Get in touch
Have questions about your order, or a general enquiry?